Privacy Policy

PRIVACY POLICY

DATA PROTECTION DECLARATION

1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we will inform you about how we handle your personal data when you use our website. Personal data is any data with which you could be personally identified.

1.2 The controller in charge of data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is SENTES LUXE. The controller in charge of the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or requests to the responsible party). You can recognize an encrypted connection by the character string “https://” and the lock symbol in your browser line.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

If you use our website for informational purposes only, i.e., if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary for us to display the website:

  • Our visited website
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you came to the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymized form)

The processing is carried out in accordance with Art. 6 para. 1 lit. f DSGVO based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are specific indications of illegal use.

3) COOKIES

In order to make visiting our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device.

Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (third-party cookies) to recognize your browser the next time you visit (persistent cookies).

If cookies are set, they collect and process certain user information to an individual extent, such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie.

In some cases, cookies are used to simplify the ordering process by saving settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 (1) point b GDPR, either for the execution of the contract or pursuant to Art. 6 Sect. 1 lit. f GDPR, to safeguard our legitimate interests in the optimum functionality of the website as well as a customer-friendly and effective design of the site visit.

We may work together with advertising partners who help us to make our Internet offer more interesting for you. For this purpose, in this case, cookies from partner companies are also stored on your hard drive when you visit our website (third-party cookies).

If we work with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in each case within the following paragraphs.

Browser Settings for Cookies
Please note that you can set your browser to notify you about the setting of cookies and decide whether to accept them individually or to exclude the acceptance of cookies in certain cases or in general.

Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings.

    Please note that if you do not accept cookies, the functionality of our website may be limited.

    4) CONTACT

    When you contact us (e.g., using the contact form or by email), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form.

    This data is stored and used exclusively for the purpose of answering your request, establishing contact, and for the associated technical administration. The legal basis for the processing of the data is our legitimate interest in answering your request in accordance with Art. 6 (1) point f GDPR.

    If your contact is aimed at concluding a contract, then the additional legal basis for the processing is Art. 6 (1) point b GDPR. Your data will be deleted after the final processing of your request, provided that there are no legal storage obligations to the contrary.

    5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING

    In accordance with Art. 6 Para. 1 lit. b DSGVO, personal data will continue to be collected and processed if you provide it to us for the purpose of executing a contract or when opening a customer account.

    The data collected is evident from the respective input forms. Deletion of your customer account is possible at any time and can be done by sending a message to the above address of the person responsible.

    We store and use the information you provide to fulfill the contract. After completion of the contract or deletion of your customer account, your data will be stored with due regard to tax and commercial law retention periods and deleted after these periods have expired, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by our site, about which we will inform you accordingly.

    6) USE OF YOUR DATA FOR DIRECT MARKETING

    6.1 Registration for Our E-mail Newsletter

    If you register for our e-mail newsletter, we will send you regular information about our offers. The only information required to receive the newsletter is your e-mail address. Any other information you provide is voluntary and will be used to address you personally.

    For the distribution of the newsletter, we use the so-called double opt-in procedure. This means that we will only send you an e-mail newsletter if you have expressly confirmed to us that you consent to the sending of the newsletter. We will then send you a confirmation e-mail asking you to confirm by clicking on an appropriate link that you wish to receive the newsletter in the future.

    By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 (1) point a GDPR. When registering for the newsletter, we store the IP address entered by your Internet Service Provider (ISP) as well as the date and time of registration to be able to trace any possible misuse of your e-mail address at a later point in time.

    The data collected by us when registering for the newsletter is used exclusively for the purpose of advertising by means of the newsletter.

    You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a message to the controller named at the beginning. After you have unsubscribed, your e-mail address will be immediately deleted from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to further use of data, which is permitted by law and about which we inform you in this statement.

    6.2 Sending the E-mail Newsletter to Existing Customers

    If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you offers for goods or services similar to those already purchased from our range by e-mail.

    We do not need to obtain separate consent from you for this. In this respect, data processing is carried out solely on the basis of our legitimate interest in personalized direct mail in accordance with Art. 6 (1) point f GDPR.

    If you have initially objected to the use of your e-mail address for this purpose, we will not send you an e-mail. You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by sending a message to the controller named at the beginning. After receipt of your objection, the use of your e-mail address for advertising purposes will be discontinued immediately.

    7) DATA PROCESSING FOR ORDER PROCESSING

    7.1 Data Transmission to Transport and Payment Providers
    The personal data collected by us will be processed as part of the contract processing and transferred to the transport company responsible for the delivery, insofar as this is necessary for the delivery of the goods. Your payment data will be passed on to the commissioned financial institution for payment processing if this is necessary for payment handling. The legal basis for this data transfer is Art. 6 (1) point b GDPR.

    7.2 Use of Payment Service Providers

    • PayPal
      When paying via PayPal, credit card via PayPal, direct debit via PayPal, or other methods offered by PayPal, your payment data is shared with PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, solely to the extent necessary for payment processing in accordance with Art. 6 (1) point b GDPR.
      PayPal may conduct a credit check for specific payment methods based on its legitimate interest in determining your solvency (Art. 6 (1) point f GDPR). For more information, refer to PayPal's Privacy Policy: PayPal Privacy Policy.

    • SOFORT
      If you select the "SOFORT" payment method, payment will be processed by SOFORT GmbH (part of the Klarna Group). Your data will be shared solely for payment processing. For details, refer to Klarna's Privacy Policy: SOFORT Privacy Policy.

    8) CONTACT FOR REVIEW REMINDER

    We may use your email address to send you a one-time review request for your order, provided you have explicitly consented (Art. 6 (1) point a GDPR). You can revoke your consent at any time by contacting us.

    9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

    9.1 Facebook Plugins with Shariff Solution
    Our website integrates Facebook plugins using the Shariff solution, which prevents a connection to Facebook servers unless you click the plugin button. For more details, review Facebook’s Privacy Policy: Facebook Privacy Policy.

    9.2 Google+ Plugins with Shariff Solution
    Similarly, Google+ plugins are embedded using the Shariff solution. No connection to Google servers is established unless you actively interact with the plugin. More information can be found here: Google Privacy Policy.

    9.3 Instagram Plugins with Shariff Solution
    Instagram plugins are also integrated using the Shariff solution. Visit Instagram's Privacy Policy for further details: Instagram Privacy Policy.

    10) ONLINE MARKETING

    10.1 DoubleClick by Google
    We use DoubleClick to deliver tailored advertisements and track campaign success. Google does not store personal data in cookies. For more details, visit: Google Privacy Policy.

    10.2 Google AdWords Conversion Tracking
    Google AdWords is used to track the effectiveness of our ads. This involves the use of cookies and other tracking mechanisms. For details, refer to: Google Privacy Policy.

    11) WEB ANALYTICS SERVICES

    Google (Universal) Analytics
    This website uses Google Analytics with IP anonymization to analyze user behavior. For more information or to opt-out, visit:

     

    12) RETARGETING/REMARKETING/RECOMMENDED ADVERTISING

    FACEBOOK CUSTOM AUDIENCE VIA THE PIXEL PROCESS

    This website uses the “Facebook pixel” of Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). If explicit consent is granted, this allows the behavior of users to be tracked after they have seen or clicked on a Facebook ad. This procedure is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and can help to optimize future advertising measures.
    The data collected is anonymous to us and does not provide us with any information about the identity of the user. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Policy (https://www.facebook.com/about/privacy/).

    They can enable Facebook and its partners to place advertisements on and outside of Facebook. Furthermore, a cookie may be stored on your computer for these purposes. These processing operations are carried out only if express consent has been granted in accordance with Art. 6 (1) point a GDPR.

    Consent to the use of Facebook pixels may only be granted by users over the age of 13 years of age. If you are younger, we ask you to ask your legal guardians for permission.
    Facebook Inc., based in the United States, is certified for the US-European data protection agreement “Privacy Shield,” which guarantees compliance with the data protection level applicable in the EU.

    To disable the use of cookies on your computer, you can adjust your Internet browser so that no cookies can be stored on your computer in the future or that cookies that have already been stored can be deleted. However, disabling all cookies may mean that some features on our websites can no longer be executed.
    You can also disable the use of cookies by third parties, such as Facebook, on the following Digital Advertising Alliance website: https://www.aboutads.info/choices/

    GOOGLE ADWORDS REMARKETING

    Our website uses the functions of Google AdWords Remarketing, which we use to advertise this website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

    For this purpose, Google sets a cookie in the browser of your end device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and based on the pages you visit. The processing is carried out on the basis of our legitimate interest in the optimal marketing of our website in accordance with Art. 6 Para. 1 lit. f GDPR.

    Any further data processing will only take place if you have given Google permission to link your internet and app browsing history to your Google account and information from your Google account to personalize the ads you view on the web. If you are logged in to Google when you visit our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.
    To do this, Google temporarily links your personal data with Google Analytics data to create target groups.

    You can permanently disable the setting of cookies for advertising preferences by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/onweb/

    Alternatively, you can contact the Digital Advertising Alliance at www.aboutads.info to find out how cookies are set and to adjust the settings for this.
    Finally, you can set your browser so that you are informed when cookies are set and decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.

    Google LLC, based in the United States, is certified for the US-European data protection agreement “Privacy Shield,” which guarantees compliance with the data protection level. Further information and the data protection provisions regarding advertising and Google can be viewed here: https://www.google.com/policies/technologies/ads/

    13) RIGHTS OF THE DATA SUBJECT

    13.1 THE APPLICABLE DATA PROTECTION LAW GRANTS YOU COMPREHENSIVE DATA SUBJECT RIGHTS (RIGHTS OF INFORMATION AND INTERVENTION) VIS-À-VIS THE CONTROLLER, ABOUT WHICH WE WILL INFORM YOU BELOW:

    • Right of access according to Art. 15 GDPR: In particular, you have the right to request information about your personal data processed by us, the purposes of the processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to correction, deletion, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if it was not collected by us from you, the existence of automated decision-making including profiling and, if applicable, meaningful information about the logic involved and the scope and intended impact of such processing on you, as well as your right to be informed of the guarantees under Art. 46 GDPR when your data is forwarded to third countries;

    • Right to rectification under Art. 16 GDPR: You have the right to immediate correction of incorrect data concerning you and/or completion of your stored incomplete data.

    • Right to erasure (Right to be forgotten) according to Art. 17 GDPR: You have the right to obtain the erasure of your personal data if the requirements of Art. 17 (1) GDPR are met. However, this right does not apply in particular if the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest, or for the establishment, exercise, or defense of legal claims.

    • Right to restriction of processing in accordance with Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the correctness of your data, which you dispute, is checked, if you refuse the deletion of your data due to inadmissible data processing and instead request the restriction of the processing of your data, if you need your data for the establishment, exercise, or defense of legal claims after we no longer need this data for its intended purpose, or if you have objected to processing on grounds relating to your particular situation, pending the verification of whether our legitimate grounds override yours.

    • Right to information in accordance with Art. 19 GDPR: If you have the right to rectification, erasure, or restriction of processing vis-à-vis the controller, the controller is obliged to notify all recipients to whom the personal data concerning you has been disclosed of this rectification, erasure, or restriction of processing unless this proves impossible or involves disproportionate effort.

    • Right to data portability in accordance with Art. 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transmission to another controller, where technically feasible.

    • Right to revoke consent granted pursuant to Art. 7 (3) GDPR: You have the right to revoke consent to the processing of data at any time with effect for the future. In the event of revocation, we will immediately delete the data concerned unless further processing is based on a legal basis for processing without consent. By revoking your consent, the lawfulness of the processing carried out on the basis of your consent up to the withdrawal remains unaffected.

    • Right to lodge a complaint in accordance with Article 77 GDPR: If you believe that the processing of personal data concerning you infringes the GDPR, you have the right, without prejudice to any other administrative or judicial remedy, to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement.

    13.2 RIGHT TO OBJECT

    IF, IN THE CONTEXT OF A BALANCING OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE ON GROUNDS ARISING FROM YOUR PARTICULAR SITUATION.

    IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN PROVE THAT THERE ARE COMPELLING REASONS FOR PROCESSING WORTHY OF PROTECTION THAT OUTWEIGH YOUR INTERESTS, FUNDAMENTAL RIGHTS, AND FREEDOMS, OR IF THE PROCESSING IS FOR THE PURPOSE OF ASSERTING, EXERCISING, OR DEFENDING LEGAL CLAIMS.

    IF YOUR PERSONAL DATA IS PROCESSED BY US FOR USE IN DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH MARKETING.

    IF YOU EXERCISE YOUR RIGHT OF OBJECTION, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

    14) DURATION OF STORAGE OF PERSONAL DATA

    The duration of the storage of personal data is determined on the basis of the respective legal retention period (e.g., commercial and tax law retention periods). After the deadline has passed, the corresponding data is routinely deleted if it is no longer required for the fulfillment or initiation of the contract and/or there is no longer any legitimate interest on our part in further storage.